Quality Service in the Public Sector
Tuition: Free  

Instructor: GlobalMindset

Duration: 1.5 Hour(s)
Registration Expiration: Unlimited

Code: qspc0100

Average Student Review: (16)

This course looks at service in the public sector and demonstrates a number of techniques for building effective customer service skills. It shows how to serve face-to-face, telephone and internal customers and presents techniques for dealing with irate customers.


Key Concepts:
Customer Service

Course Appears in these Categories:
Business Skills >> Customer Service
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Quality Service in the Public Sector

Most Recent Reviews

Great course to get ahead of the competition , Friday, July 22, 2016
By momosan1 - See all my reviews

More people need to learn how to REALLY treat customers. I don't feel companies spend enough time really training workers the art of customer service. It really is the forefront of a business.This course shows you how truly important it is to have these skills.

Quality Service in the Public Sector , Friday, February 19, 2016
By scottberridge - See all my reviews

Good course. I took about two hours. Covered a variety of topics with video examples plus questions to be answered. My summary for my supervisor runs for two pages. Most of the people I work with should take this course because currently they are doing the opposite. I am trying to lead by example.

Quality Service in the Public Sector , Monday, August 03, 2015
By LDunagan - See all my reviews

Well put together. I appreciated the assessment tool. Some bleed-over from your other customer service class, but that is to be expected.