This free online course will help you understand why continuous improvement is critical to your competitiveness in the global marketplace. This free training course explains how to improve quality in all levels of an organization – from the front-line worker to senior management. It demonstrates how to define customer needs and expectations. It further shows how to analyze, measure, and improve work processes so that they meet the needs and expectations of customers. It explains how employees can continuously improve their work processes and thereby ultimately improve the quality of the products and services they provide.
All Global Mindset free training courses are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.