This free online course demonstrates how to structure specific, balanced, feedback that encourages employees to take responsibility for giving feedback to others. It demonstrates how to contract with employees to improve performance and how to deal with emotional or negative responses to feedback. The student gains the knowledge and skills necessary to effectively receive constructive feedback about job performance, behavior, ideas, and suggestions. It then teaches the student to use this feedback to improve their job performance. Students will also learn how to actively seek feedback and handle difficult feedback situations.
All Global Mindset courses are self-paced free training courses that are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.