This free online course outlines how to maintain excellence in customer service. Positive or negative customer service can be the ultimate determinant of success or failure in any business. When customer service is negative the word is spread to Everyone. When it is positive it is spread but not nearly at the rate of negative impressions.
After completing this course you will understand the difference between traditional and exceptional customer services and how to develop stronger relationships with your customer.
All Global Mindset courses are self-paced free training courses that are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.