Customer Service Excellence
Tuition: Free  

Instructor: GlobalMindset

Duration: 1 Hour(s)
Registration Expiration: Unlimited

Code: xscd0100

Average Student Review: (211)

This free online course outlines how to maintain excellence in customer service. Positive or negative customer service can be the ultimate determinant of success or failure in any business. When customer service is negative the word is spread to Everyone. When it is positive it is spread but not nearly at the rate of negative impressions.

After completing this course you will understand the difference between traditional and exceptional customer services and how to develop stronger relationships with your customer.

All Global Mindset courses are self-paced free training courses that are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.


Key Concepts:
Customer Service, Customer Relationship Management, Free Training, Free Course

Course Appears in these Categories:
Business Skills >> Customer Service >> Excelling at Customer Service
Free Courses

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Customer Service Excellence

Most Recent Reviews

hdfgdfdfg , Thursday, July 20, 2017
By chelseac@dacco.org - See all my reviews

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Fantastic , Tuesday, June 27, 2017
By jeremyrandle56 - See all my reviews

This was a great course. it really encompassed everything need to exhibit Excellent Customer Service. I would have liked to see more short activities to really test my knowledge of Customer Service.

Mind blowing!!! , Tuesday, April 18, 2017
By matt87 - See all my reviews

This course was absolutely mind blowing! I learned so much just by clicking through everything.