Creating Loyal Customers for Associates
Tuition: Free  

Instructor: GlobalMindset

Duration: 1.25 Hour(s)
Registration Expiration: Unlimited

Code: xdcu0100

Average Student Review: (2)

This free online training course for retail staff describes the skills, strategies, and actions needed to make customers feel their expectations are met and exceeded. It discusses service teams, the principles of customer service, and how to provide customer service during challenging times. This interactive online training is divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts:
Business Training, Retail Staff, Customer Service, Retail Industry, Free Training, Free Course

Course Appears in these Categories:
Business Skills >> Customer Service
Free Courses

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Most Recent Reviews

customers...customers...customers , Thursday, June 19, 2014
By StayC1 - See all my reviews

This a good program for retail associate. It reminds of the little things that we tend to forget but we expect for ourselves.

Doing a good job without too much stress , Sunday, December 30, 2012
By annmarie54 - See all my reviews

This customer service course about putting the customer first is A1. This is precisely how you could please all of the store customers and boost customer loyalty by adhering to the simple principles noted in this course. Your stress level as an associate will go down tremendously, and the satisfaction rate of the customers will go up also tremendously.

I wanted to know how to please the customers, and answer all of their questions without conflict with the organization. I know now how. You work within the company's guidelines, and take personal responsibility for the customer's total satisfaction. You also ask for help from other associates, and managers when needed, and follow through to make sure that the task gets done.