Keep Them Calling...Providing Superior Customer Service on the Telephone
Tuition: Free  

Instructor: GlobalMindset

Duration: 2.5 Hour(s)
Registration Expiration: Unlimited

Code: xskt0000

Average Student Review: (33)

This free online course addresses: Polishing phone performance, Creating positive phone relationships, The basics of phone performance, Communicating with style, Effective voice messaging, Handling angry callers effectively, Abusive callers and other challenges, Action plan: Setting goals

All Global Mindset online courses are self-paced free training courses that are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. These training course provide plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.


Key Concepts:
Call Center, Customer Service, Free Training, Free Courses

Course Appears in these Categories:
Business Skills >> Customer Service
Free Courses

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Keep Them Calling...Providing Superior Customer Service on the Telephone
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Most Recent Reviews

Site maintenance , Thursday, July 06, 2017
By balajee3333 - See all my reviews

The site can be more modern. The content in the site is absolutely useful in learning and of course if it is user-friendly and looks modern, it will help people to learn with more fun.

Informative , Friday, May 05, 2017
By jpetheram - See all my reviews

Very organized and detailed information on how to better serve our clients. I liked the conflict resolution for angry clients.

Informative , Tuesday, December 22, 2015
By msantiago - See all my reviews

Very informative.