Keep Them Calling...Providing Superior Customer Service on the Telephone
Tuition: Free  

Instructor: GlobalMindset

Duration: 2.5 Hour(s)
Registration Expiration: Unlimited

Code: xskt0000

Average Student Review: (33)

This free online course addresses: Polishing phone performance, Creating positive phone relationships, The basics of phone performance, Communicating with style, Effective voice messaging, Handling angry callers effectively, Abusive callers and other challenges, Action plan: Setting goals

All Global Mindset online courses are self-paced free training courses that are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. These training course provide plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

Key Concepts:
Call Center, Customer Service, Free Training, Free Courses

Course Appears in these Categories:
Business Skills >> Customer Service
Free Courses

Courses you might be interested in:
Quality Service in the Public Sector
Effective Change Management
But I Don't Have Customers
Building Customer Loyalty
Continuous Improvement in the Workplace
Customer Service Excellence
Creating Loyal Customers for Associates
Creating Loyal Customers for Leaders
Keep Them Calling...Providing Superior Customer Service on the Telephone
Quick Start Training Camp -- Developing Customer Loyalty
Quality Service in the Public Sector

Most Recent Reviews

Site maintenance , Thursday, July 06, 2017
By balajee3333 - See all my reviews

The site can be more modern. The content in the site is absolutely useful in learning and of course if it is user-friendly and looks modern, it will help people to learn with more fun.

Informative , Friday, May 05, 2017
By jpetheram - See all my reviews

Very organized and detailed information on how to better serve our clients. I liked the conflict resolution for angry clients.

Informative , Tuesday, December 22, 2015
By msantiago - See all my reviews

Very informative.