'Rule #1: Stop Talking!' teaches the fundamentals of listening, starting with an explanation of the importance of listening and then delving into listening "rules," which are accompanied by practical guidelines and explanations. Following chapters recognize and work with beliefs that interfere with—or "short circuit"—listening. The book incorporates stories and insights submitted from an array of contributors including listening experts and a poem contributed by a former
poet laureate. Readers of this book will deepen their awareness of this important skill and of their own listening habits and blocks. Listening is coming into its own as an important skill for both business and personal success.