Overview: In order to function at maximum effectiveness, a manager must master critical communicationskills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.
Why should you Attend: By attending, you will understand how to even more effectively
Receive and provide constructive feedback
Coach and mentor
Are you concerned about how others are receiving you as a manager?
Could you use a communication skills refresher,to perhaps help you take a new approach to your direct reports you find especially challenging?
Would you like to leverage your value to your manager and to your organization?
If you answered yes to any of these questions,then come laugh,listen and learn as Chris DeVany leads us all through those important topics,key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members and team's performance, adding to the bottom line
Areas Covered in the Session:
Effective Listening / Understanding Before Being Understood
What is the Value of Listening?
Why People Don't Listen and the Consequences
How to Listen Effectively and Actively
Practice Listening Exercise
Responsibility of the Communicator in Being Heard
Constructive Feedback / Gaining Advice While Avoiding Conflict
The Value of Constructive Feedback
Why People Don't Give Feedback and the Consequences
How to Give Constructive Feedback
Practice Feedback Exercise
Guidelines for the Feedback Receiver
Resolving Conflicts / Dealing with Others Resistance
The Nature of Resistance
Types of Resistance
Typical Responses to Resistance
Approaching Resistance and How to Deal with It
The Keys to Effectively Resolving Conflicts
Making Coaching Work / Providing Guidance for Improving Performance
Characteristics of Effective Coaches
How to Coach Effectively
The Value of Careful Listening in Coaching
Being an Effective Role Model
Using Coaching to Improve Performance
Who Will Benefit:
Senior Vice President
Regional Vice President
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.