This free online training course presents the essential communication skills needed to communicate effectively in the work environment. It uses workplace examples to introduce students to common communication problems and how to overcome them. After completing this online course, you should be able to identify common traps people fall into when listening, and identify the three skills to enhance listening in the workplace (i.e. showing interest, focusing on key issues, and responding to feelings).

All Global Mindset online courses are self-paced free training courses that are divided into short lessons with slide examples to illustrate issues clearly and in real-world settings. Plenty of practice situations, drag-and-drop interactive choices, and feedback allow you to engage the concepts and remain fairly active throughout.

This free course is made possible by the support of the following free communications training sponsors: