Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how...

Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely...

This book is a result of conversations the author has had over a 14-month period with 27 foreign-born Silicon Valley leaders. When reading the stories, it becomes clear that each person tells a unique...

Overview/Description Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a...

Six Sigma teams must possess specific qualities to succeed throughout the development stages of their life cycles. Leaders who know how to facilitate teams will greatly enhance their chances for...

"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct...

For a team to succeed, its members must want to win. Specifically, each team member must place the team's goals ahead of his own goals so that the team may be victorious. Team motivation can come from...

Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is...

This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that...

Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager...

"A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do...

This content is replaced by the course "Assessing Performance Continuously", Course ID: mgmt_11_a01_bs_enus This course shows you how to make performance appraisal a continuous process.The first stage...

This content is replaced by the course "Performance Reviews ", Course ID: mgmt_11_a02_bs_enus Appraisal interviews are the culmination of the ongoing performance appraisal process.The first part of...